Management of Product Quality in the Tanzania Manufacturing Sector: Case Study of the Ubungo Municipal

Ugulumu, Vitus Victor (2019) Management of Product Quality in the Tanzania Manufacturing Sector: Case Study of the Ubungo Municipal. Masters thesis, The Open University of Tanzania.

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Abstract

Substandard goods have been one of the major obstacles in manufacturing industries development. Manufacturing of substandard goods discourage the adoption of quality management system which requires all manufactured goods to comply with ISO standards and guidelines. This study aimed at examining manufacturers attitudes towards quality management system during product manufacturing processes. Ubungo Municipal in Dar es Salaam was the area of study. Primary data were collected using questionnaire and in depth interviews with key informants. Secondary data were obtained from both published and unpublished materials. Quantitative data were established using percentages, medium and frequencies while qualitative data were analyzed through content analysis. The study found out that Manufacturers are aware of the importance of quality management but they don’t want to implement it. Lack of management involvement, poor management, corruption and poor salaries creates room for manufacturers not to practice quality management. The findings showed that most of manufacturers are aware of the effect of substandard goods productions in Dar es Salaam manufacturing industries. Furthermore findings showed that Weak Controls Imposed by Tanzania Bureau of Standards and Inadequate follow up were among the sources which encourage production of substandard goods. In these findings 70% of respondents denied Education and Training as a means of eliminating substandard goods. The study recommends that government, public and Private Company, all business people at all level should join their efforts together to make the whole community aware of substandard goods and change that mentality.

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