Assessment of Heads of Schools’ Strategies in Managing Conflicts in Secondary Schools: A Case of Kinondoni Municipality

Ignace, Angel (2014) Assessment of Heads of Schools’ Strategies in Managing Conflicts in Secondary Schools: A Case of Kinondoni Municipality. Masters thesis, The Open University of Tanzania.

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Abstract

This study is on assessment of heads of schools’ strategies in managing conflicts in secondary schools. Study objectives were: to examine the heads of school knowledge and skills in managing conflicts in secondary schools, strategies employed by head of school in managing school conflicts, To assess the effectiveness of strategies used by the heads of schools in managing conflicts and challenges they face in applying the strategies in conflict management, and to suggest measures that could be taken to avoiding future conflicts in schools. The study employed both qualitative and quantitative approaches. The research findings revealed that heads of school had little knowledge and skills on how to manage the conflicts. It was also that heads of school employed different conflicts management strategies in managing conflicts. Regarding the effectiveness of the strategies in resolving conflict in the public secondary school, all heads of school indicated that heads of schools had made effort to manage conflicts by using different strategies. It recommended that the District Education Office should organize seminars and workshops aimed at improving good rapport between heads of schools and their staff and building good working relations between them. It should also organize workshops for heads of school every vacation to enable them acquire or improve their leadership skills and conflict resolution strategies so as to improve their managerial effectiveness.

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