Assessment of the Impact of Training and Development on Employee Performance in the National Social Security Fund in Tanzania.

Shaka, Time Rashid (2025) Assessment of the Impact of Training and Development on Employee Performance in the National Social Security Fund in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study examines the impact of training and development on employee performance at the National Social Security Fund (NSSF) in Tanzania. The study, grounded in the Human Capital Theory, assesses the effectiveness of training processes, methods, and resources in enhancing employee performance, particularly in service delivery, ethical behavior, and motivation. Using a quantitative design, survey data were collected from 199 NSSF employees and analyzed through descriptive and inferential statistics, including regression models. Findings revealed that training methods and resources significantly influence employee performance (β = 0.412, p < 0.01; β = 0.368, p < 0.05), while training processes showed a weaker positive effect (β = 0.215, p < 0.10). Interactive methods such as workshops and on-the-job training yielded greater performance improvement than structured processes. Adequate training resources, especially modern materials and digital tools, were also critical for enhancing outcomes. The model explained 62.3% of the variance in employee performance (R² = 0.623), supporting the theory that investment in human capital improves productivity. The study recommends NSSF strengthen interactive and role-specific training, invest in modern resources, and refine processes through feedback and employee participation. Policymakers should prioritize training budgets and standardize frameworks across the public sector. Future research should assess long-term training impacts and use mixed methods for deeper insight. Keywords: Training and Development, Training Process, Training Methods, Training Resources, Employee Performance, Social Security.

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