Assessing the Effectiveness of the One Stop Center in Responding to Child Sexual Abuse in Zanzibar:A Case of Chake Chake District Pemba.

Ali, Riziki Hamad (2025) Assessing the Effectiveness of the One Stop Center in Responding to Child Sexual Abuse in Zanzibar:A Case of Chake Chake District Pemba. Masters thesis, The Open University of Tanzania.

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Abstract

The aim of this study was to assess the effectiveness of the One Stop Centre (OSC) in responding to child sexual abuse in Chake Chake District. Specifically, the study evaluated the efficacy of services provided, examined the level of client satisfaction with those services, and identified the key challenges hindering the effectiveness of OSCs in addressing CSA. The study was guided by the Theory of Change and involved a sample of 98 research participants selected through both random and purposive sampling techniques. A pragmatic research philosophy underpinned the descriptive research design. Furthermore, a mixed-methods approach was adopted, utilizing questionnaires and interview guides as data collection tools. Qualitative data were analyzed using thematic analysis, while quantitative data were analyzed using the Statistical Package for the Social Sciences (SPSS). In the first objective, the study findings revealed some resemblance, differences and discrepancies on services delivery, about 74% indicated that the situation of customer care is not friendly and only 26% said that they appreciated with the customer cure services. In the second objective, the study findings revealed that there is gap between services delivered and the level of satisfaction among clients utilizing services at OSC. Factors such as perceived quality, value for money, and emotional responses play a significant role in determining satisfaction levels, about 57% strongly agreed, 33% agreed, 3% disagree and 7% were undecided. The third objective revealed that, different challenges facing OSC in responding to CSA such as lack of training since has not been provided, for a long time, there are new staff, it is good for them to receive training so that they can deal with CSA cases efficiently. Key words: Child, Child Sexual Abuse, Services, One Stop Centre.

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