Factors Influencing the Performance of the Public Service Vehicles (PSV) Sector in Tanzania: A Case of Ilala Municipality in Dar Es Salaam.

Kondo, Rahim (2025) Factors Influencing the Performance of the Public Service Vehicles (PSV) Sector in Tanzania: A Case of Ilala Municipality in Dar Es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed to examine the factors influencing the performance of the public service vehicles in Ilala district. The study specifically addressed the effects of transport infrastructure management, alternative transport means and professionalism on the performance of public service vehicles. The sample size of the study was 218 respondents obtained using stratified and simple random sampling strategies. This study used explanatory research design and employed questionnaire. Quantitative data were analysed using Statistical Package for Social Science version 23.The study used correlation coefficient and multiple linear regression analysis to determine the relationship between independent and dependent variables. Findings showed that transport infrastructure management had a positive but insignificant effect on passenger service vehicle performance. Alternative Transport showed a negative effect on passenger service vehicle performance. Professionalism had statistically insignificant effect on passenger service vehicle performance. It was recommended that authorities should allocate resources for the continuous maintenance and upgrading of roads, terminals, and bus stops to reduce delays and vehicle damage. Moreover, LATRA is recommended to enforce strict qualifications and periodic license renewals to ensure that only competent and professional drivers operate PSVs. Keywords: Alternative transport, professionalism, performance of public service vehicle.

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