Influence of Electronic Customs Administration System on Imported Goods Verification at Dar Es Salaam Port, Tanzania.

Kachoma, Isack Richard (2024) Influence of Electronic Customs Administration System on Imported Goods Verification at Dar Es Salaam Port, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study focused on assessing the influence of electronic customs administration system on imported goods verification at Dar es Salaam Port, Tanzania, highlighting the system's role in enhancing customs operations critical to the nation’s economy. Utilizing a mixed-methods approach, the research integrates quantitative customs data analysis with qualitative insights from customs officials and other stakeholders. The sample included 385 participants from clearance, revenue collection, and risk departments, along with clearing agents and cargo consolidators, selected from a total of 11,000 TRA and TPA employees. Data analysis was performed using the Statistical Package for Social Sciences (SPSS), applying both descriptive and inferential statistics. A Multiple Linear Regression (MLR) model was utilized to assess the relationship between explanatory and dependent variables, focusing on their effects on the efficiency of the goods verification process. The findings indicate that the electronic systems significantly enhance verification efficiency, leading to faster clearance times and improved accuracy in identifying discrepancies. Key benefits include real-time data exchange and increased transparency among stakeholders. Furthermore, the study reveals a correlation between the number of scanner images processed and the thoroughness of verification, while automated systems reduce human errors and processing times, enabling customs officials to efficiently manage greater import volumes. These results underscore the importance of continuous investment in electronic customs systems for policymakers and customs authorities. Keywords: Scanner Image, Imported Goods, Electronic Customs Revenue System, Dar es Salaam Port

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