Evaluation of the Health Management Information System (HMIS) in Ensuring Performance of Employees: A Case Study of the Kigoma Municipal Council.

Mrutu, Gloria Anderson (2023) Evaluation of the Health Management Information System (HMIS) in Ensuring Performance of Employees: A Case Study of the Kigoma Municipal Council. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed to evaluate the Health Management Information System (HMIS) performance in ensuring employee performance, using the Kigoma Municipal Council as a case study. The study used a descriptive cross-sectional design incorporating qualitative and quantitative research methods. The study population consisted of health data officers and data clerks, and data were collected through interviews and questionnaires. The sample size used in the study was 30 respondents who were obtained through the stratified sampling technique.Respondents' views were as follows: 30 (100%) agreed that the organization motivates employees to use HMIS, 28 (93.3%) emphasized knowledge sharing within organizations and health facilities; 17 (56.6%) agreed that HMIS helped define roles, 7 (23.3%) agreed that ICT infrastructure enabled smooth HMIS implementation and 25 (83.3%) agreed that employees were aware of HMIS significance for organizational growth, highlighting good awareness levels.The study concludes that employees felt organizational support for HMIS but lacked clear roles. Challenges included insufficient ICT infrastructure and training. Proposed strategies included direct communication, diversification of tools, regular training, and the provision of ICT support to improve HMIS utilization.The study recommends that the government should allocate funds for improving ICT infrastructure, establish communication channels, and prioritize training programs.

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