Perceived Organizational Support on Teachers’ Citizenship Behaviours in Public Secondary Schools in Dar es Salaam City Council.

Ndingala, Godlove Edson (2022) Perceived Organizational Support on Teachers’ Citizenship Behaviours in Public Secondary Schools in Dar es Salaam City Council. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the effect of perceived organizational support on teachers’ citizenship behaviours in public secondary schools in Tanzania. This end was accomplished by three objectives namely: to examine managerial processes in handling of teachers’ needs and rights in public secondary schools; to analyse the effect of managerial processes on teachers’ citizenship behaviours in public secondary schools; and to examine the effect of perceived organizational support on teachers’ citizenship behaviours in public secondary schools. This study is grounded from organizational support and social exchange theories. It applied cross-sectional design with the sample of 119 respondents. The findings revealed managerial processes in handling of teachers’ needs and rights based on a role played by appropriate authorities of the government such as Teachers’ Service Commission (TSC). The findings also revealed the effect of managerial processes on teachers’ citizenship behaviours. Moreover, the findings revealed a significant positive effect of perceived organizational support on teachers’ citizenship behaviours in public secondary schools in Tanzania.The study recommends that the government via its appropriate authorities should review and rectify the existing situation on handling of teachers’ needs and rights. Intended rectification of the situation will improve the effect of perceived organizational support on teachers’ citizenship behaviours in Tanzania. Keywords: Perceived Organizational Support and Organizational Citizenship Behaviours

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