The Role of Information Technology on Effective Communication between School Heads and District Education Officer in Mufindi District, Tanzania.

Msigwa, Robert Raphael (2022) The Role of Information Technology on Effective Communication between School Heads and District Education Officer in Mufindi District, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the role of information technology on effective communication between school heads and District Education Officer in Mufindi, Tanzania. It explored the accessibility of ICT infrastructure in communication among school heads and education Officers; examined the role of ICT infrastructure in communication among school heads and Education Officers; and assessed the challenges facing the communication processes among Heads of Schools and Education Officers. The study adopted a mixed research approach and descriptive research design. The sample comprised of 82 school Heads and Education Officers. The findings revealed that there is accessibility of ICT infrastructure such as ICT tools, network and power supply. It was also revealed that ICT plays a significant role in enhancing communication among Heads of Schools and Education Officers. It was also revealed that there are challenges related to ICT literacy in using ICT tools and services, high costs of buying and maintaining ICT tools and high cost of ICT services. Apart from that, findings unveiled that communication through ICT provides a feedback mechanism, which is very important in the communication process. The use of ICT in communication among heads of schools and education Officer is a crucial process towards improving the communication process in education sector. The study recommends that there should be frequent trainings and seminars to improve the usage levels of ICT services among educational managers. Keywords: Information Technology, Effective Communication and Education Officers

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