Determination of the Impact of Monitoring And Evaluation on Business Development Services on Providing Effective Services to SMEs: A Case f Mwanza City

Mnzava, Agape T. (2019) Determination of the Impact of Monitoring And Evaluation on Business Development Services on Providing Effective Services to SMEs: A Case f Mwanza City. ["eprint_fieldopt_thesis_type_phd" not defined] thesis, The Open University of Tanzania.

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Abstract

SMEs are the engine of economic growth to many developing countries. Despite their importance and number their growth is slow and survival minimal. Because of this, governments, donors and private companies introduced business development services such as marketing, management consultancy, technical assistance, advisory services, business incubators and business link to help SMEs grow and survive like their counterparts. M&E is a systematic collection and an analysis of information and the processes to determine the extent to which goals and milestones are being met and analysed for any discrepancies. Result Based M&E act as a link between one completed projects to the other. And since Business Development Services takes the shape of a program or project, it can be monitored and evaluated and this research aimed at assessing whether there is a relation between use of M&E and effectiveness of BDS in providing their services to SMEs. The study involved 9 BDS providers and 25 SMEs from Mwanza City, the SMEs were selected using random sample method from the list of BDS clients. The data was collected through structured questioners, and interviews. The analysis was done by using SPSS and Microsoft Excel. The study found that M&E is very important in ensuring that BDS provides effective services to SMEs. However, challenges that are to be addressed includes lack of enough funds to carry out M&E activities, lack of accurate information from SMEs, lack of involvement of stakeholders, and language barriers. The government should change the SMEs policy of 2002 and make M&E mandatory. An institution that teaches M&E should approach BDS and help them understand the importance of having and using the M&E system and employing qualified M&E personnel.

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