Assessment on the Effect of ICT on Organization Performance in Tanzania: A Case Study of Kahama Oil Mill.

Hume, Jofrey (2020) Assessment on the Effect of ICT on Organization Performance in Tanzania: A Case Study of Kahama Oil Mill. Masters thesis, The Open University of Tanzania.

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Abstract

Information Communication Technology (ICT) has become a very important in influencing the organizational performance of many firms worldwide. However, in Tanzania, the adoption of ICT use for rural organizations is perceived to have less effect on the performance of these organizations due to various factors. Therefore, this study was carried out to assess the effect of information communication technology on organizational performance in rural area in Tanzania. A descriptive research design was used and a quantitative method was employed. A sample of 43 employees was selected randomly to whom questionnaires were issued to them for data correction. Both descriptive and regression analysis were used to analyze data. The findings showed that compatibility of social norms and value of employees, ICT infrastructure, IT personnel and executives’ acceptance of technology of ICT had positive significant effect on organizational performance of Kahama Oil Mill Limited (KOML). Moreover, relative advantage of innovation of IT adoption had negative effect on the organizational performance. The study concludes that maintaining compatibility of social norms and value of users’ of ICT in the organization influenced the organizational performance. The study also concludes that ICT infrastructure, ICT budget, IT personnel are important factors which affect the organization performance of KOML. Moreover, the study concludes that executives’ and users’ acceptance of technology of ICT are driving factors on the organizational performance. The ICT policy should put emphasize on the important of ICT infrastructure, allocation of adequate budget for ICT and the role of executives’ and users’ acceptance of technology in the use of ICT in organization. Keywords: Communication Technology, Organisation Performance, Technology, Communication

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