An evaluation of Factors Influencing Labour Disputes Resolution Performance in Tanzania: Case of Commission for Mediation and Arbitration in Dar es salaam Region.

Mshelel, Eusdedith Ngw'eng'weta (2020) An evaluation of Factors Influencing Labour Disputes Resolution Performance in Tanzania: Case of Commission for Mediation and Arbitration in Dar es salaam Region. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed to evaluate of factors influencing Labour Disputes Resolution Performance in Tanzania, a case study at Commission for Mediation and Arbitration in Dar es Salaam. Specifically, focused on the following objectives: to assess social factors influencing the performance of labour dispute resolution at CMA, to assess the management of human capacity factors influencing the performance on labour disputes at CMA, to assess the labour laws factors on disputes resolution. The study was guided with the Theory of Performance, Theory of Tano Yamane of 1967. The study targeted 98 respondents for data collection, only 83 responded. The research design is quantitative and qualitative mixed approach whereby data collection methods and instruments used were questionnaires, observation, interviews and documentary review. Data were analyzed using statistical package for social science (SPSS) involved. Findings for this research indicated that social factors, human capacity and labour laws influence labour disputes resolution performance at the Commission for Mediation and Arbitration. The study concluded that working environment, cases not completed on time, lack of confidentiality during resolution of cases, working tools and low level of labour law knowledge to stakeholders all affected the influence of performance on labour disputes at the Commission for Mediation and Arbitration. The study recommends that the implementation of training to CMA staffs should be continuous at the same time strengthening of CMA and conducting training of labour law to stakeholders. Keywords: Performance, Mediation, Evaluation, Labour Dispute Resolution.

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