The Quality of Learner Support Services in ODL: The Case of the Open University of Tanzania – Zanzibar Centre.

Hassan,, Mzee Shirazi (2020) The Quality of Learner Support Services in ODL: The Case of the Open University of Tanzania – Zanzibar Centre. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the quality of learner support services in Open and Distance Learning (ODL) at the Open University of Tanzania-Zanzibar Centre. Methodologically, the qualitative approach was central to this study. The study involved 21 participants: one Director of the Regional Centre (DRC), 14 learners and six (6) OUT staff including two (2) lecturers, one (1) Human Resource officer, one (1) Records officer, one (1) Admissions Officer and one (1) Secretary. Data were collected through interviews, documentary review, and observation methods. The findings revealed several shortcomings, which influenced negatively the quality of learner support services at the centre. The quality of face-to-face, internet service, communication, and the Moodle system were obviously low according to participants. Consequently, this study concludes that the quality of learner support services within the Zanzibar Centre is inadequate. In line with these research findings and the drawn conclusions, this study recommends improvement of the situation within the centre. The centre should improve the library services, its face-to-face sessions, Communication system and its Computer laboratory. Keywords: Learner support service, open and distance learning, distance learning, adult education,learning centres.

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