William,, Jesca Gordon
(2017)
Challenges Facing Human Resources Succession Planning in Tanzania Work Organizations.
Masters thesis, The Open University of Tanzania.
Abstract
The study was conducted to examine the effectiveness of institutional internal quality assurance system in hospitality institutions towards producing competent workforce required in the labor market. A number of challenges identified in providing education and training in Tanzania includes, lack of standard (national) curricula, incompetent Instructors and poor infrastructure of hotel schools, yet the study on role of quality management in hospitality training towards producing quality of graduates as competent workforce has not been done. The research aimed at achieving the set objectives which are: to examine factors affecting the implementation of quality management plan at institution level; to establish the role of Institutional leadership in institutional quality management; to establish role of customers in institutional quality management and to assess the implementation of continuous quality improvement in hospitality training institutions. A total of 60 participants were involved in a study, data was collected through structured questionnaires and structured interview for key informants. The data were analyzed using both qualitative (content analysis) as well as quantitative (SPSS) methods. The findings in general indicate that Institutions do not have strong functioning and effective internal quality assurance system to enhance quality of their educational provisions. This suggests that hospitality technical institutions management should commit themselves in implementing quality assurance systems, by so doing will contribute to the institutions effectiveness hence competent workforce in the labour market.
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