Assessing customer's satisfaction and perception on call centre service quality using the servqual model

Ali, Abdul-Wahid Talib (2009) Assessing customer's satisfaction and perception on call centre service quality using the servqual model. Masters thesis, The Open University of Tanzania.

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Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Arts and Social Sciences
Depositing User: Users 6 not found.
Date Deposited: 21 Jul 2011 07:07
Last Modified: 18 Jun 2013 09:49
URI: http://repository.out.ac.tz/id/eprint/16

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