Access to Reliable Catering Services at Work Places for Improving Work Performance: A Case of PPF Pensions Fund Headquarters Community

Kombo, Saum Ummy (2014) Access to Reliable Catering Services at Work Places for Improving Work Performance: A Case of PPF Pensions Fund Headquarters Community. Masters thesis, The Open University of Tanzania.

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Abstract

A project of provision of catering services at the work place was therefore planned that was taken up by the PPF SACCOS organization. The project goal was to provide quality catering service to PPF staff at the headquarters so that they can save time and be more effective at their work. The various reviewed catering services literature showed to be successful and provided the staff in concern quality food. In this study, outstanding results in providing catering services were well observed within the six month of the project. The results were associated with the participatory approach modality used in developing project. Further to this the project had fulfilled the need of the community of having quality food supply at their working place. Despite of the limited resources, staff member and other customers outside the PPF staff had commended the move of having such services and the services offered. The quality services has enabled the number of customers to keep on increasing from day to day while the good services uttered by the catering crew has resulted in profitable business. For further research, it was recommended that longer time in evaluating the provision of catering services at working place particularly to the one who should run such a business is important. The effect of having outside members coming in and the location of the canteen is also an area to study as all may have an impact on the intended goal of improving working environment and efficiency.

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