Role of Good Governance Practice in Service Delivery: Case of Tanzania Police Force in Dodoma City.

Mtonga, Alice Gaspar (2025) Role of Good Governance Practice in Service Delivery: Case of Tanzania Police Force in Dodoma City. Masters thesis, The Open University of Tanzania.

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Abstract

This study examined the role of good governance practices in enhancing service delivery within the Tanzania Police Force (TPF), focusing on Dodoma City. Guided by Systems Theory, which views institutions as interconnected systems where openness, feedback, and interdependence are essential for effective functioning, the study sought to: (i) examine the extent of adherence to good governance practices, (ii) assess the level of satisfaction with facilities supporting police service delivery, and (iii) identify barriers facing the TPF and possible mitigation strategies. A cross-sectional research design was employed, with data collected from 84 respondents through questionnaires and analyzed using descriptive statistics. Findings revealed low adherence to key good governance principles, particularly equity and inclusiveness, accountability, and transparency. Police officers reported widespread dissatisfaction with available facilities, especially regarding resources to handle crimes on time, promote transparency and reduce nepotism and favoritism. Major barriers undermining service delivery included inadequate financial support, limited cooperation from local communities’ reliance on forged information, and low implementation capacity. The study concludes that the limited practice of good governance in Dodoma City weakens police legitimacy and reduces service effectiveness. To address these issues, it recommends: increasing financial and facility support to the police force, strengthening accountability and transparency mechanisms, adopting technology and data-driven policing, enhancing professional training and building stronger community engagement. Keywords: Good Governance, Facilities, Police Force

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