Factors Affecting Performance of Dar Es Salaam Bus Rapid Transit Project in Tanzania.

Said, Juma (2022) Factors Affecting Performance of Dar Es Salaam Bus Rapid Transit Project in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed to assess factors affecting performance of Dar Es Salaam Bus Rapid Transit Project in Tanzania. The study was conducted in DSM city along its DBRT corridor in five (5) terminals which include Kimara, Gerezani, Morocco, Muhimbili, and Kivukoni terminal. The research applied a descriptive design. The study used simple and purposive sampling technique to select respondents from the population and a sample size of 96 participants from passengers of the DBRT. The researcheranalysed quantitative data using descriptive and thematic methods. Findings reveal that the DBRT system offers faster travelling speed compared to daladala, and waiting time at the stop is short. Also, findings imply that there is some delay in getting DBRT services as there is no a sufficient number of buses and routes in the daily operation. Moreover, findings reveal that the rate of accidents and fatalities has reduced and most respondents are comfortable with safety in the bus. Although DBRT buses have enough space, findings also show that the DBRT buses are overcrowded. Furthermore, findings reveal that the transport fare is not affordable as most respondents indicated that the DBRT did not help to reduce travelling costs compared to other means of transport. Therefore, the study concludes that reliability, travel time savings, capacity, safety and security, and cost-effectiveness of the transport services are very significant factors for the performance of the DBRT system. The research suggests that Land Transport Regulatory Authority (LATRA)and other government institutions should be fully involved in identifying and selecting new bus operators, increase the number of buses, and standardize transport fares. Keywords: Performance, system terminals and transport.

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