Impact of Performance Management Systems on Employee performance. A case study of University of Arusha

Mbise, Jenifa Calisti (2014) Impact of Performance Management Systems on Employee performance. A case study of University of Arusha. Masters thesis, The Open University of Tanzania.

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Abstract

The purpose of this study aimed at assessing the impact of performance management systems on employee performance. The specific objectives were to know how personal development influence employee performance, to find out how compensation influences employee performance, to identify how evaluation of employee performances influence institution performance and to know the performance management system and how it helps in institutional development. The study took a convergent design where by qualitative and quantitative data were collected concurrently. The target population was 150 respondents. The researcher used random sampling procedure to select a sample of 120 respondents. Questionnaires were used for collecting data which were then analyzed using tables. The study attained high response which helped the findings to be thorough. It came out clearly that PMS has an impact on employee performance. It was revealed that PMS has changed the way employees works in terms of imparting knowledge and skills through training and mentoring. It has helped them feel empowered in terms of rewarding them for the good work done. PMS has helped to differentiate achievement among employees at all levels, thus driving discretionary effort. However, the institution must view PMS as holistically, encompassing all the elements such as institution culture. Without this capability or desire the PMS is likely to become a compliance activity rather than adding value to the institution and employees. There should be reasonable compensation for higher performers.

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