The role of manager on employee’s satisfaction in an organization, a case of Institute of Accountancy Arusha (IAA) and Mount Meru University (MMU

Mkwizu, Noel Y. (2014) The role of manager on employee’s satisfaction in an organization, a case of Institute of Accountancy Arusha (IAA) and Mount Meru University (MMU. Masters thesis, The Open University of Tanzania.

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Abstract

The concentration of this report work was centered on the roles of managers on employee’s job satisfaction in an organization as evidenced in Arusha Institute of Accountancy and Mount Meru University in Arusha region. The data collection was done by using questionnaires and interview from the two universities (Mont Meru and Institute of Accountancy Arusha). That data collected was examined and analyzed with the target of exploring what were the roles played by managers to enhance employee’s job satisfaction in an organization. The findings from the study show that, managers especially in private higher learning institutions do not play their role to ensure satisfaction to employees. This is quite different from public higher learning institutions where the problem is not much. According to the views from this research, employees are not satisfied with treatment they receive from managers. They are not happy with the present fringe benefit they receive, not happy even with their future fringe benefit and income they are likely to receive. The findings also have discovered that employees are not satisfied with the recognition they get from managers, the issues concerning workshops and training opportunities, employees are not satisfied with the organization and opportunities available for them due to the fact these opportunities are given based on biased. Recommendations have been made to encourage managers to play their role in ensuring employees job satisfaction in higher learning institutions. Future studies of teacher’s job satisfaction should be conducted among collages both public and private ones. the research did not exhaust all the job satisfaction aspects or factors that the previous researchers and theorists identified. Future research should therefore include such aspects as class size, workload, working hours, leadership style, organizational culture and many other factors.

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