The Effect of Grievance Management on Motivation of Teachers: A Case of Ilala and Temeke Municipalities in Dar es Salaam Region

Ngarambe, Shaaban (2014) The Effect of Grievance Management on Motivation of Teachers: A Case of Ilala and Temeke Municipalities in Dar es Salaam Region. Masters thesis, The Open University of Tanzania.

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Abstract

This study investigated the eefect of grievance management on motivation of teachers in Ilala and Temeke municipalities in Tanzania. The main objective was to assess the extent to which handling of teacher grievances at the municipal level affects teacher motivation. Respondents of the study were public primary school teachers (N = 86) who were selected on sampling. The study used survey method. Data were collected using a hand delivered highly structured questionnaire. The simple data management computer software, the Excel, was used to analyze the data. Major findings of the study are four. Firstly, there is a significant spread of grievances among the teachers in the municipalities. Secondly, there is no promptiness in grievance management since the process goes at a snail’s pace. Thirdly, the prevailing municipal teacher grievance management system is generally not satisfactory. Finally, despite its unsatisfactory nature, the grievance management system bears no effect on the work motivation level of the teachers. Thus, the study recommends to the municipal authorities to enhance grievance management system through such measures as creation of a special desk for grievance handling, developing a workable feedback mechanism, and improvement of industrial relations at the workplace.

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