Factors influencing job satisfaction and turnover intentions in commercial Banks.

Ramadhani, Shaibu (2014) Factors influencing job satisfaction and turnover intentions in commercial Banks. Masters thesis, The Open University of Tanzania.

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Abstract

The purpose of this study is to assess the factors influencing employees’ job satisfaction and intentions to turnover in commercial banks in Tanzania. A cross-sectional quantitative design was used to answer the research objectives. A Questionnaires with three sections- a 36 – item scale designed to capture various aspects of job satisfaction, 4 – item scale to capture employees’ intention to leave and a number of demographic and job characteristics, were used to collect data from employees of 17 NBC bank branches situated in the city of Dar es Salaam. With 107 useful questionnaires, descriptive statistics, analysis of variance (ANOVA) and multiple regression analysis techniques were used to analyze the data. The findings of the study show that the age, education, job position and length of service categories of the employees, significantly predicted their intention to leave, while gender did not. In addition, age, job position and length of service categories of the employees significantly predicted their level of job satisfaction. Furthermore, the study revealed that job satisfaction and some of the demographic variables specifically gender and length of services has a significantly negative relationship with intention to leave. The findings of the study imply that, the greater the job satisfaction the less likely is the turnover intention. Accordingly, employees who are satisfied with their job will have less or no intention to leave. The results of the study therefore can be used as the basis for decision-making concerning employees’ welfare, drafting retention strategies and future human resource planning and development.

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