Challenges Facing Transport Sector in Providing Quality Service to the Society, A Case of Public Transport Sector in Dar es Salaam

Nhundu, Emely (2013) Challenges Facing Transport Sector in Providing Quality Service to the Society, A Case of Public Transport Sector in Dar es Salaam. Masters thesis, The Open University Of Tanzania.

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Abstract

Urban public transport challenges are serious problems all over the world, the severity is more pronounced in developing countries, especially in Africa. Tanzania being one of the African countries is no exception. The study focused on the challenges facing transport sector in providing quality service to the society (Case of public transport sector in Dar es Salaam) and the impact on the society. The study revealed that there is inadequate supply of public transport services in Dar es Salaam. Some of the road policies in use were now obsolete and need to be revised. Non-compliance of rules and regulations and demonstration of irresponsible conduct by drivers and conductors, such as route shortening, reckless driving, illegal route changing, overloading, commuters’ harassment were accredited by need to accomplish cash targets by both drivers and conductors. Of concern was the inadequate training especially in the management level and low standard of service quality in terms of efficiency, accessibility, reliability, affordability and convenience. Therefore, the research calls for more coordination of public transport institutions in the study area. It was recommended that the Government should speed up the completion of the BRT system, to allocate more resources and to come up with a feasible roadmap to address transport challenges. Rehabilitation and increase of transport facilities though desirable, it should nevertheless be continuous and accompanied by appropriate allocation of resources in order to facilitate proper maintenance and management. Stiff punishment should be executed to road offenders in order to deter them from committing repeat crimes. Greater emphasis should be placed on transport owners for them to acquire managerial training.

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