Effect of E-Government System on the Communication Performance of an Organization: A Case of Immigration Department Head Office Zanzibar.

Idrisa, Hafidh ABuu (2024) Effect of E-Government System on the Communication Performance of an Organization: A Case of Immigration Department Head Office Zanzibar. Masters thesis, The Open University of Tanzania.

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Abstract

This study examines the effect of e-government implementation on the communication performance of an organization. Three objectives guided this study. To determine the effect of enhanced accessibility, efficient information dissemination and automation of processes on the communication performance of the Immigration department in Zanzibar. The E-Government Adaptation Model and System approach model were employed in this study. Positivist philosophy was employed in this study. A quantitative research approach and explanatory research design were also used. A stratified sampling technique was used to draw a sample of 143 respondents from the migration department in Zanzibar were a sample from population of 222. Structured questionnaires were solely used as primary data collection. Descriptive statistics for measuring descriptive of variables and multiple regression analysis for testing the relationship between variables were used as data analysis instruments for this study. This study found that all independent variables; enhanced accessibility, information dissemination and automation of processes are positive and statistically significant related to the communication performance of the Immigration department in Zanzibar. Based on these findings this study recommends ensuring that all stakeholders can effectively use digital platforms to access services and communicate with the department. Also, to develop the department's website and communication materials in Kiswahili, English, and potentially other relevant languages to cater to a wider audience. Lastly, to analyze current immigration processes to pinpoint repetitive tasks suitable for automation (e.g., initial application screening, fee calculation). Keywords: E-Government, information accessibility, information dissemination, information dissemination, communication Performance

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