Effect of Corporate Social Responsibility on Public Hospital Performance: A Case of Mount Meru Hospital, Arusha.

Peter, Praygod (2025) Effect of Corporate Social Responsibility on Public Hospital Performance: A Case of Mount Meru Hospital, Arusha. Masters thesis, The Open University of Tanzania.

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Abstract

This study determined the impact of Corporate Social Responsibility (CSR) on the performance of Mount Meru Hospital in Arusha, Tanzania, focusing on its economic, social, and environmental responsibilities. Public hospitals in Tanzania face challenges like inadequate funding, inefficiencies, and resource shortages, which affect performance. While CSR is recognized in private healthcare for improving financial outcomes, employee engagement, and community trust, its effect on public hospitals remains underexplored. The study's objectives were to examine how economic, social, and environmental responsibilities influence the hospital’s performance. Using a positivist research philosophy, a quantitative approach, and an explanatory design, data were collected from 263 respondents through structured questionnaires. Descriptive statistics and multiple linear regression were used for analysis. The findings reveal that economic responsibilities, such as financial efficiency and cost management, significantly improve hospital performance. Social responsibilities, including patient care quality, employee welfare, and community engagement, also enhance performance by boosting staff morale and patient satisfaction. Environmental responsibilities, such as waste management and resource conservation, improve operational efficiency and enhance the hospital's reputation. The study concludes that CSR positively influences public hospital performance by improving financial stability, service delivery, and environmental sustainability. It recommends that policymakers and administrators integrate structured CSR strategies into public healthcare to address resource constraints, foster community partnerships, and enhance service quality. Future research should explore the long-term effects of CSR on hospital performance through longitudinal and qualitative methods. Keywords: Corporate Social Responsibility, hospital performance, sustainability, operational efficiency, community engagement.

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