Influence of Online Services on Employees Performance in Local Government Authorities with Special Reference to Same District Council in Tanzania.

Sebulu, Godfrey R. (2025) Influence of Online Services on Employees Performance in Local Government Authorities with Special Reference to Same District Council in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

This study examines the influence of online services on employee’s performance in local government authorities, with a focus on Same District Council in Kilimanjaro Region, Tanzania. The research aims to assess the impact of key digital human resource practices e-recruitment, e-records management, and e-workforce planning on employee performance outcomes such as productivity, efficiency, and job satisfaction. Utilizing a mixed-methods approach within an explanatory design guided by contingency theory, the study analyzes data collected from 200 employees, with 132 participants selected through judgmental sampling and Yamane’s formula. The data collection employed self-administered questionnaires featuring closed-ended and Likert scale questions. Descriptive statistics and multiple regression analysis using the Ordinary Least Squares (OLS) method were applied to identify causal relationships between digital HR practices and employee performance. The findings indicate that e-recruitment, e-records management, and e-workforce planning significantly enhance employee performance by improving hiring efficiency, data accessibility, and HR alignment with organizational goals. This research provides valuable insights into how digital HR initiatives can drive engagement, operational efficiency, and overall performance in the public sector. The study concludes with recommendations for local government authorities to leverage digital HR services for improved organizational outcomes.

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