An Assessment of the Contribution of Training in Raising Work Efficiency in the Zanzibar Public Sector. A Case of the State University of Zanzibar

Said, Said A. (2013) An Assessment of the Contribution of Training in Raising Work Efficiency in the Zanzibar Public Sector. A Case of the State University of Zanzibar. Masters thesis, The Open University of Tanzania.

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Abstract

The quality of human resource is an asset to any organization and as a result training has become an issue of great concern to every organization. Several organizations meet their needs for training in an ad hoc and haphazard manner. Others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, sought to assess the contribution of training in raising work efficiency in the Zanzibar public sector using the case study of SUZA. It attempted to explore the perceptions on the importance of training, to examine the training capacity that can meet the public service requirement, to determine the factors affecting training programs to the public servants and to find the accurate measures that could enhance the effectiveness of training programs for public sector employees. Both qualitative and quantitative methods were used. The study used interviews, questionnaires, and documentary review to elicit information from the sample and data were analyzed through SPSS Software Version 16.0. A sample of 70 respondents was obtained (40 respondents from SUZA members of staff and 30 respondents from SUZA trainees). The findings revealed that, there is still a problem of training programs in the training institutions and even other public organizations. The main challenges are lack of training policy in the learning institutions and other public organizations as well as financial constraints such as limited fund and bureaucracy to conduct an effective training. Furthermore, training programs in some cases fail to achieve the development goals of employees and the organization at large due to lack of an assessment of training needs in public organizations. The study recommended to the University to improve the management capacity by conducting several seminars, workshops and other management development programs. Also, to maintain equitable participation in training between line and supporting staff, development and effective implication of training policy, conduct an assessment training needs, recruitment of enough qualified lecturers, good relationship between trainers and trainees, and the availability of modern training facilities.

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