Effects of Stakeholder Engagement on the Performance of Infrastructure Projects in Tanzania: A Case of Zanzibar Urban Water Supply and Sanitation Project.

Hassan, Asma Khamis (2025) Effects of Stakeholder Engagement on the Performance of Infrastructure Projects in Tanzania: A Case of Zanzibar Urban Water Supply and Sanitation Project. Masters thesis, The Open University of Tanzania.

PDF - Submitted Version Available under License Creative Commons Attribution. Download (1MB)

Abstract

The study analyzed the effect of stakeholder engagement on the performance of the Zanzibar Urban Water Supply and Sanitation Projects. The objectives of the study were to determine the effect of project planning and decision-making and to examine the effect of resource mobilization on the performance of the Zanzibar urban water supply and sanitation project. The study adopted a stakeholder theory. The study implied a positivist philosophy. The researcher employed a descriptive research design in which a quantitative approach was used. The sample size of 165 respondents was determined using Sloven‘s formula from a target population of 281, which involved ZAWA employees. A simple random sampling technique was used. Data was collected from primary sources using a questionnaire. The collected data were then analyzed through descriptive and inferential statistics. The study found that the performance of the Zanzibar Urban Water Supply and Sanitation projects had a significant positive effect on project planning, decision-making, and resource mobilization. The study concludes that effectively engaging stakeholders in planning, decision-making, and resource mobilization would enhance project performance. The study recommends that project managers establish a structured session focusing in effectively engaging stakeholders in scheduling activities, capacity building, and integrating their best practices into other decision-making aspect to grasp stakeholder‘s feedback effectively to improving project performance. Keywords: Stakeholder, Stakeholder Engagement, Performance, Infrastructure Projects, Urban Water Supply and Sanitation

Actions (login required)

View Item