Assessing the Factors Affecting Employee Relations in Tanzania Public Services: A Case of Mbeya Water Supply and Sanitation Authority.

Chamsa, Innocent Oscar (2024) Assessing the Factors Affecting Employee Relations in Tanzania Public Services: A Case of Mbeya Water Supply and Sanitation Authority. Masters thesis, The Open University of Tanzania.

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Abstract

The study titled "Assessing the Factors Affecting Employee Relations in Tanzania Public Services: A Case of Mbeya Water Supply and Sanitation Authority" aimed to explore the organizational factors influencing employee relations within Tanzania's public service sector. The specific objectives included Organizational factors influencing employee relations, communication strategies, and leadership style on employee relations. The population of the study consisted of 206 employees from Mbeya Water Supply and Sanitation Authority (Mbeya WSSA), with a sample size of 88 respondents obtained through stratified sampling techniques. Data were collected using structured questionnaires, and the analysis was conducted using the Statistical Package for the Social Sciences (SPSS) to apply descriptive statistics and correlation analysis. The findings indicated a strong positive correlation between efforts to promote belongingness, inclusivity, and recognition with enhanced employee relations. Additionally, effective communication strategies and transformational leadership were found to significantly improve employee morale, satisfaction, and organizational performance. The study concluded that fostering a sense of belonging, promoting inclusivity, recognizing employee contributions, and maintaining clear communication are crucial for positive employee relations. It recommended implementing regular team-building activities, diversity and inclusion training programs, recognition initiatives, and leadership development programs to enhance employee relations and organizational effectiveness within Mbeya WSSA. Keywords: Employee relations, Public service, Organizational factors, Transformational leadership

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