Effects of Management Information System on Health Service Delivery at Dar es salaam City Council in Tanzania.

Said, Rashid (2023) Effects of Management Information System on Health Service Delivery at Dar es salaam City Council in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The main purpose of this research was to investigate the impact of Management Information Systems in the health service delivery to the community of Dar es salaam City Council (DCC). Specifically, the study aimed at identifying ICT skills available for health service delivery, examining ICT facilities and tools available at DCC. Furthermore, to determine improvement of services based on effective MIS. Sample of the study was fifty (50) respondents sampled using simple random sampling and purposive sampling technique. Data were collected using questionnaires and semi-structured interviews. Data was analyzed using simple descriptive statistics and the use of tables derived from MS excel. The study found that there is no ICT policy currently in the DCC, and that there was a shortage of ICT skills among health service providers. It was also apparent that ICT facilities were not adequate and that Council’s information system was not working effectively due to lack of central database system. The study concluded that those with ICT skills, who were using the few ICT facilities available, agreed that the use of ICT improves both quality and quantity of health and education services. The study recommended that the Council should adopt an ICT policy to guide it in its implementation of ICT projects. It also recommended that the Council should strive to acquire ICT skills and facilities needed for effective utilization of MIS in the health service delivery to the community of Dar es salaam City Council. Keywords: Management Information System; Information Technology

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