Influence of Financial Performance on Social Benefit Service Delivery in Tanzania: A Case of National Social Security Fund.

Amlima, Stephen Theophan (2020) Influence of Financial Performance on Social Benefit Service Delivery in Tanzania: A Case of National Social Security Fund. Masters thesis, The Open University of Tanzania.

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Abstract

This study aims to assess the influence of Financial Performance on Social Benefit Service Delivery, specifically assess the prospects and challenges for the organization’s financial system operation in relation to social protection delivery system, determine financial performance variables that lead to inefficiencies in social security fund and to examine the potential prospects, on how NSSF may improve its financial performance for social services delivery.Thestudyused100respondentsselectedusingStratifiedsampling,both secondary and primary data were utilized. Comparative analysis was done indicating changes in various financial variables reflecting financial performance and obligations of the organization to deliver to its stakeholders. Some of the key indicators for example are seen in section 4.13 for the year 2012/13 to 2017/18. Major challenges facing the NSSF wereobservedtobecategorizedinto12groupsastherespondfromtheinterviewees.Five major challenges were on how NSSF tries to create value for its stakeholders were taxation charged on funds investment income, limited investment revenue, limitation to foreign investment by NSSF, untimely payment of contribution and defaulters on rent and loans and many more are exposed within the research report. Furthermore, NSSF appears to be controlled by the power of Government policies and the organization while it has to be more influenced by the voices and power from its member as members are the one to contribute to the value of the organization not only employees and administration decisions. There is a need for a harmonized policy and regulation of all social security funds in Tanzania. The researcher recommends that NSSF should be more creative in solving community-based problems not to look on pay off investment only for their own profit and leave the members and their society unsatisfied and therefore there should be balanced approach with more coverage of the Tanzania population. Keywords: Financial Performance, Financial Operations, Social Security, Service Delivery

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