Factors Influencing Total Quality Management Performance in the Construction Industry: A Case Study of Tanzania National Roads Agency, Dar es Salaam.

Nindie, Kenneth George (2023) Factors Influencing Total Quality Management Performance in the Construction Industry: A Case Study of Tanzania National Roads Agency, Dar es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

The study examined the factors influencing TQM performance in the construction industry in Dar es Salaam. Specifically, the study examined the organisational factors for TQM performance, identified the supplier-related factors for TQM performance; and examined the employee training factors for TQM performance at TANROADS, Dar es Salaam. Descriptive research design with mixed approaches was used with a sample size of 74 respondents. Data were collected through structured questionnaires and interview. Quantitative data were descriptively analysed along with regression analysis. Qualitative data were analysed using content analysis. The findings revealed that various organisational factors such as customer focus, innovational performance, integration process, quality of participation, management assurance and involvement and employees management influenced TQM performance at TANROADS Dar es Salaam where quality services were managed for public use. Likewise, supplier-related factors for TQM performance included delays of works, cost overruns, re-works, variations and claims and dispute resolutions. These had immense impacts that led to 10% of project cost that rose during the projects' life span. Moreover, employee training factors that influenced TQM performance in the study area were employees’ empowerment and enrichment prioritized quality, flexibility and service provision towards profitability. It is recommended that training and management of employees are relevant to enable employees to capture new ideas, knowledge and technology relevant for use in their day-to-day operations. Key words: Total Quality Management Performance; Construction Industry,Tanzania National Roads Agency.

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