An Exploration of the Critical Success Factors in Unconditional Cash Transfer Programming : A Case of Mutare District of Zimbabwe.

Muleya, Freeman (2020) An Exploration of the Critical Success Factors in Unconditional Cash Transfer Programming : A Case of Mutare District of Zimbabwe. Masters thesis, The Open University of Tanzania.

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Abstract

Given the global shift in humanitarian assistance toward cash transfer programming, there have been keen interest from humanitarian actors to shift their programming towards cash assistance. This study looked at the critical success factors in unconditional cash transfer programming and key objectives of the study was to identify key and critical success factors when implementing unconditional cash transfer program and confirm the relation with other similar projects and industries. The study used both qualitative and quantitative methods to analyses and derive conclusion of the study. Multi Linear, Regression Method, Relative importance index, focus group discussions, key informant interviews and household questionnaires were used in this study. The tools enabled to provide the researcher with the analysis that concluded the significance of critical success factors in unconditional cash transfers. Anything concluded to be critical and key to success is values and recognized in all spectrum. The critical success factors have been seen more reliable in ensuring the project is successful compared to relying on project goals. While a similarity of critical success factors was noted with the humanitarian or community projects, it was concluded that, as the project is unique, there is need for practitioners to further analyse industry critical factors in context of the specific projects. Client involvement is noted as the mandatory success factor that define the success or failure of the project. The identification of the competent team that understand not only the project, but the environment and the target beneficiary needs is key to the success of unconditional cash transfer projects. This will be a key tool that will lead the project to success. Keywords: Critical success factors. Unconditional cash transfer, Client involvement, cash transfer programming

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