The Effects of Employee Turnover on Organizational Performance:A Case of Equity Bank Limited.

Shadrack, Kihila (2023) The Effects of Employee Turnover on Organizational Performance:A Case of Equity Bank Limited. Masters thesis, The Open University of Tanzania.

PDF - Submitted Version Available under License Creative Commons Attribution. Download (531kB)

Abstract

This study intended to assess the effects of employee turnover on organizational performance, a case ofEquity bank limited. The study was conducted with the following objectives: To assess the effects of employee turnover on organization performance in Equity bank Limited; to investigate the causes of staff turnover in Equity bank Limited and finally to recommend strategies that can be used to reduce the high level of employee Turnover in Equity bank Limited. Data were collected through Questionnaires, Interviews and Documentary Review. Questionnaires were Likert scale questions, Interviews were conducted on the basis of predetermined interview guide. The research design used in this study was survey design. Thesample size was the employees across Dar es salaam branches which consisted 100 employees. Simple random sampling was used to find a sample. The study finding suggests that salary is the primary cause of staff turnover. Furthermore, findings indicated that staff turnover increases work load to employees in Equity bank limited. The study finding also showed that staff turnover causes reduction in effective service delivery to the customers and reflects poorly on the image of the Equity bank Limited. Other findings suggested that unhealthy working conditions causes staff turnover in Equity bank Limited. Study recommends top management to pay a marketable salary. Top management were advised to develop opportunities for career advancement Equity bank. Keywords: Employee turnover, organizational performance, Equity bank

Actions (login required)

View Item