The Factors Influencing Employees Job Satisfaction in the Banking Sector

Chanzi, Benedicto T. (2023) The Factors Influencing Employees Job Satisfaction in the Banking Sector. Masters thesis, The Open University of Tanzania.

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Abstract

The aim of the study was to assess the factors influencing job satisfaction among workers in the banking sector. The study was guided by three specific objectives which were; to identify whether pay, promotion, work environment, nature of work, personal factors and work itself are responsible for workers satisfaction, to assess the contribution of satisfied workers towards organizational performance and to determine the consequences of employee job satisfaction in the banking sector. The study employed case study research design. Data collection methods were primary and secondary data collection methods. Tools used to collect data were questionnaires, interview and documentary review. The findings revealed that pay, promotion, work environment, nature of work, personal factors and work itself affect the level of job satisfaction among workers in the organization. Secondly, the findings revealed that satisfied workers influence positively the performance of the organization. Furthermore, the findings revealed that high productivity, organizational commitment, better reputation, decrease in employee turnover, absence in absenteeism and decrease in employee stress are the consequences of worker’s satisfaction. The level of satisfaction among workers at NMB was low. It was recommended that there is a need to improve payments, providing allowances, providing motivational packages and improving working environment so as to increase the level of satisfaction among workers. Keywords: Jobsatisfaction, banking sector, NMB Bank, Dar es salaam

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