The Effect of Training and Development on Employees Performance: A Case Study of CRDB Bank

Habibu, Pazi Mohamed (2020) The Effect of Training and Development on Employees Performance: A Case Study of CRDB Bank. Masters thesis, The Open University of Tanzania.

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Abstract

In this rapidly changing world, the management and achievement of employee’s performance is gradually become more challenging and multi-tasking in an organization. On the other hand employees are required to be creative, competent, innovative, flexible, and trained enough to handle the information effectively. Specific objectives were to assess the attitude of employees on different training and development techniques, to analyze different training techniques used at the organization, to identify challenges facing employee training and development programs, to assess the different training programs applied in the organization. The study was carried about the effect of training and development of employees’ performance was carried out at CRDB Bank main branch. The study involved both qualitative and quantitative data. Data was collected using both questionnaires and interview guide. The collected data was analyzed using SPSS software package for quantitative data. However training and development contributed to employees’ performance by 23%, therefore there are other factors that need to study more which contributes to employees’ performance by 87%. The recommendation is, Performance appraisal should be conducted periodically. Other incentives such as salary, scholarships should be looked forward as important motivational factors which combined with training and development may bring high performance.

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