Assessing the Impact of Human Resources Practices on Organization Performance in Tanzania: A Case of National Social Security Fund (NSSF) in Morogoro Region.

Gumbo, Waziri Ramadhani (2018) Assessing the Impact of Human Resources Practices on Organization Performance in Tanzania: A Case of National Social Security Fund (NSSF) in Morogoro Region. Masters thesis, The Open University of Tanzania.

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Abstract

This study assesses the Impact of Human Resources Practices on Organization Performance in Tanzania: A Case of National Social Security Fund (NSSF) in Morogoro Region. The study had four specific objectives and four research questions. The themes under these objectives were the four human resources practices namely: recruitment and selection; training and development; compensation and benefits as well as performance appraisal. The study employed a case study as well as survey research designs along with quantitative and qualitative approaches. It used a total of 32 respondents to collect data using questionnaire, interview and documentary analysis from NSSF regional headquarters and district offices. The study findings show that, human resources practices are not well done at NSSF. For example, recruitment and selection are not efficient. There are good number of vacant positions which need to be filled for quite long which makes the Organization suffer as their contributions are vital. Also, promotion criteria within NSSF are not uniform in all departments. In case of training and development NSSF has no specific period for which training takes place. It is conducted when there is a pressing need. The study, further, found that the Organization has salary structure which stipulates payments at various levels of workers. However although the structure show that there will be salary increment annually, the same has never been effected. Apart from salaried compensation, NSSF Offer other benefits such as air time, house allowance, soft loans with zero interests and big loans with minimal interest rate. Finally, the appraisal process is thought to have been conducted fairly, there is a claim of biases and subjected notions from some of bosses. It is concluded that, despite the fact that NSSF has succeeded in utilizing employees’ knowledge and skills to reach far in its operations which has made it the leading Social Security Fund in Tanzania, the human resources directorate has not acted to the optimal level to enhance maximum employees’ performance. It is, therefore, recommended that human resources office need to embark on proper human resources practices in modern ways to trap the potentials of the workers for the betterment of the Social Security Fund.

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