Muganyizi,, Evangelina E.
(2018)
The Impact of Training on Staff Performance in Public Sector Organizations: A Case of Immigration Department.
Masters thesis, The Open University of Tanzania.
Abstract
This study was carried to find the impact of training on staff performance in public sector organizations: the case study of Immigration Department Dar es Salaam. The objectives of the study were to identify the types of training given to staff by Immigration Department, examining the extent to which staff training has improved staff performance at Immigration Department and examining the challenges hindering the effective implementation of trainings at the department. The study adopted case study design. The study used simple random sampling technique to obtain a sample size of 57 respondents. Questionnaires, interviews and documentary review were used for data collection. The principal findings shows that the major purposes of training at Immigration Department is aimed at improving employee performance through imparting and enhancing the knowledge and skill to the staff on E - services and improving customer care services. Major types of training offered to staff at Immigration Department are - on the job trainings and off the job trainings. The study has found that due to training employees commitment has improved , services provision has been well done and customer satisfaction has been realized to increase . It has been found that there an increase of productivity and employees reduced turnover. The overall staff performance has improved due to effective staff training being conducted at Immigration Department although there some constrains / challenges such as lack of enough budget for training. It is recommended that the Department should also consider enabling employees to further their studies to improve their qualifications
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