Bamanyisa,, Atugonza J.
(2018)
The Effect of ICT Outsourcing on the Performance of Tanzania Police Force.
Masters thesis, The Open University of Tanzania.
Abstract
This research study sought to examine the effect of outsourcing ICT projects on the performance of Tanzania Police Force. The study adopted a cross sectional descriptive research design using a mixed approach. Purposive sampling technique was used to obtain a sample size of 62 respondents. Questionnaires and document review were the tools used to collect data. Quantitative data analysis using mean, correlation and regression analysis was used. Qualitative data analysis was done using content analysis and data were presented in statements. The findings showed that there was a significant relationship between ICT projects outsourcing and cost reduction, quality of services and employee motivation. Secondary data indicated that outsourcing is more expensive than in-house sourcing. Also the study found that TPF outsourced for the wrong reasons including corruption and self interest,favouritism/nepotism, politics and fear for accountability. The conclusion reached was that ICT projects outsourced did not achieve the intended objectives of cost reduction, increased credibility and reputation of the Tanzania Police Force. The study recommended more involvement of ICT professional Police officers in decision making involving outsourcing of ICT projects. The study recommended future studies to be conducted in other sectors to see if similar results will be obtained or conduct the same study using a different methodology.
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