Factors Influencing Adoption of Mobile Payment on Revenue Collection in Temeke Tax Region

Isaga, Nsubili Tusekelege (2015) Factors Influencing Adoption of Mobile Payment on Revenue Collection in Temeke Tax Region. Masters thesis, The Open University Of Tanzania.

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Abstract

This study assessed the key factors influencing the adoption of mobile payment systems in revenue collection. In order to fulfill that objective, hypotheses were formulated based on the factors that influence adoption of mobile payment systems in Tanzania Revenue Authority. Those factors were divided into four main categories namely: the technological factors, trust and security factors, social factors and economic factors. This study employed survey design whereby data collected through quantitative research methods through questionnaires. The study was carried out at TRA Temeke tax region. It involved 180 respondents i.e. 170 Mobile users, 04 TRA’s management and 06 TRA agents. The data collected from respondents were analyzed step wise using predictive analysis software (PASW). The results revealed that Non repudiation, Latency, cost, and security statement influences adoption of mobile payment systems. Moreover, hypotheses based on reliability, customer base, monetary convert ability, anonymity, privacy and transaction procedures were insignificant hence rejected. The findings indicated that Technological acceptance model have been partially supported by the study, because, when measured Technological factors two sub variables were significantly supported mobile payment systems adoption. The study recommended that the government and telecommunication companies should take into consideration non repudiation, latency, cost, and security statement to increase adoption. Moreover, future research should study on reliability, customer base, anonymity, privacy and transaction procedures on their influence in adoption of mobile payment systems.

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