The Influence of Project Management Office on Information Technology Project Success Case of National Microfinance Bank Plc

Francis, Leonancy (2015) The Influence of Project Management Office on Information Technology Project Success Case of National Microfinance Bank Plc. Masters thesis, The Open University Of Tanzania.

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Abstract

As many information technology projects continue to fail, the requirement to establish a Project Management Office (PMO) has gained rapid acceptance in large organizations including Tanzanian banking sector. This paper is an effort to explore the influence of Project Management Office (PMO) on IT projects success in the Tanzanian banking sector using National Microfinance Bank (NMB PLC) as case study. Research approach used was exploratory study and methods for data collection were through semi-structured interviews and questionnaires which were administered to 30 respondents to both IT staffs and project managers from PMO department. Data analysis adapted Seidel Noticing, Collecting and Thinking Model. The study found out that, PMO has greater influence on IT project success, there is a mixture of IT project management practices within the bank depending on the nature of the IT project, and perceived IT project success not only based on meeting the triple constraints (time, cost, scope) but also when stated deliverables in terms of set objectives are achieved such as banking operations improvement. This study recommends that, PMO should provide project management training to IT staffs to improve project management knowledge which may increase IT projects success.

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