Factors Influencing Employees’ Job Satisfaction In Public Organizations In Tanzania: A Case of Tanzania Electric Supply Company (TANESCO) Limited in Dar es Salaam

Kafyeta, Samuel Alphonce (2015) Factors Influencing Employees’ Job Satisfaction In Public Organizations In Tanzania: A Case of Tanzania Electric Supply Company (TANESCO) Limited in Dar es Salaam. Masters thesis, The Open University Of Tanzania.

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Abstract

This study determines the factors that influence job satisfaction in public organizations in Tanzania, using Tanzania Electric Supply Company (TANESCO) Limited as a case study. The objective of the study is to determine the factors which influence employees‘ job satisfaction at work places. Data were collected using questionnaires, oral interviews, and observations. Questionnaires were distributed to 210 respondents who yielded a 100 percent response rate. The findings show that most of employees were not satisfied with their jobs. The factors observed are satisfaction from job incentives, employees training and development, working environment, leadership, the extent of employees involvement in decision making, fairness and equality of employees in promotion, and managers leadership. As regards to management‘s strategies needed to ensure employees job satisfaction at work places, most employees were not satisfied with adequacy of efforts devoted by their organizations. The strategies in use are succession planning, employees support for training, opportunities to learn new skills, employer‘s recognition, compensational benefits and other allowances. As regards the extent at which job satisfaction affects employees performance, the findings are high productivity due to high workers morale, employees commitment in their work, minimal employees absenteeism, and working culture of employees. Most employees were not satisfied with the support given to them by their organizations on fulfillment of these factors. The researcher‘s recommendations are that, public organizations should identify incentives that increase job satisfaction among employees, secondly, train their employees to keep abreast with technological changes in their work settings, viii organizations should have good leaders who can influence their employees to perform to the best of their capabilities. Third, for public organizations to grow and prosper and remain competitive they ought to demonstrate a high level of commitment to employees involvement in decision making. With respect to policy, public organizations should design policies that help to raise the level of job satisfaction among employees including investing heavily on training and development of employees, create plenty of opportunities for employees to learn new skills in their work, and putting in place clear succession planning in the organization.

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