Assessment of Factors Affecting Implementation of Performance Appraisal in National Bank of Kenya.

Watuma, Blanche Waeni (2015) Assessment of Factors Affecting Implementation of Performance Appraisal in National Bank of Kenya. Masters thesis, The Open University Of Tanzania.

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Abstract

Performance appraisal is a key human resource management function which is viewed as a subset of performance management. It is significant for organizational growth and development and is instrumental for an organization to remain competitive. Performance appraisal schemes at National bank of Kenya have not yielded the desired results; hence this study sought to assess the factors affecting implementation of performance appraisal in National bank of Kenya. The study employed the descriptive survey study design.The target population for this study was 156 employees of National Bank of Kenya, head office across key departments in the bank; Human Resource Management, Finance, Planning and Technical Departments. This study used primary data which collected through the use of questionnaires. SPSS was used to produce frequencies, descriptive and inferential statistics which were used to derive conclusions and generalizations regarding the study. Results indicated that evaluation process, reward system, attitude of employees and training of appraisers have a significant relationship with the implementation of performance appraisal in National bank of Kenya.The study concluded that there is a positive and significant relationship between training of appraisers, reward system and evaluation process and implementation of performance appraisal. The study also concluded that there is a negative and insignificant relationship between attitude of employees and implementation of performance appraisal. The study recommended that a National bank of Kenya and any other company implementing performance appraisal should take note of the evaluation process, reward system and training of appraisers as they impact positively on the success rate of the process.

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