Assessing the Relationship between Motivation and Employees performance in Hotel Industry in Zanzibar

Mkama, Lilian Japhet (2015) Assessing the Relationship between Motivation and Employees performance in Hotel Industry in Zanzibar. Masters thesis, The Open University Of Tanzania.

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Abstract

The purpose of this study was to assess the relationship between motivation and employees performance in hotel industry in Zanzibar. In order to find answers to the above raised problem the study employed qualitative research approach in data analysis, while data were collected through questionnaires, interview, and documentary reviews. Population of the study was 300 and sample size was 169, where purposive and random sampling techniques were employed. The finding of the study reveals that there are several factors that motivate hotel employees to perform. Those factors includes attractive working conditions, certificate of recognition, bonuses /increment to their salary, transport, food, medical insurance, promotion, social security funds, clarification and feedbacks on different issues concern employees, participation and involvement on different meetings, distribution of used properties e.g refrigerators, blander, fans, mattresses, air conditions and birthday costs being taken by the hotel”. The study recommended that apart from monetary incentives there are a number of other motivational factors that needed to be incorporated to facilitate performance. Refresher training should be provided to update employee’s knowledge and confidence during performance. However, generating information and feedbacks on different issues concerns employee and hotel generally motivate employees to perform accordingly.

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