An Assessment of NBC's Customer Services Time

Ntarahanyi , S.T.N. (1991) An Assessment of NBC's Customer Services Time. Masters thesis, The Open University of Tanzania.

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Abstract

This study is mainly concerned with assessment of NBC Customers services time by studying the time used by NBC Customer when being served at the counter as well as Loan processing time.Chapter one is introductory. In this chapter a background information of NBC in Tanzania is given.It is noted that commercial bank of Tanzania dates back in the year 1905 during the German colonial period when Deutsch Ostikafrikanische bank opened an office in Dar es salaam.In other bank where established later.The National Bank of Commerce(NBC)were established in February 1967.Chapter two has been divided into two sections.The first section (2.1)gives the theoretical framework on lending services as well as counter services.Section (2.2)deals with literature review.In chapter three,empirical findings on NBC Customer services at NB'S Selected branches have been analyzed .Questionnaire findings has also analyzed.Data analysis shows that NBC's customer services time is two long.In chapter four,some conclusions and recommendations have been given.It can be deduced from the empirical findings from NBC Customer services is to big.Also lack of information on what to get technical assistant leads to failure and delaying getting loan.The findings also shows that there is capacity under utilization of of services facilities in the bank.One of the major recommendation concerned is computerization but strictly supervision,proper training and recruitment.These are specific to NBC management '

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