The Role of Good Governance Practices on Improving Public Service Delivery in Local Government Authorities: The Case of Kibaha Town Council.

Msonda, Severine Samweli (2024) The Role of Good Governance Practices on Improving Public Service Delivery in Local Government Authorities: The Case of Kibaha Town Council. Masters thesis, The Open University of Tanzania.

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Abstract

The study sought to examine the role of good governance practices in public service delivery in local government authorities using the case of Kibaha Town Council. This study employed a descriptive survey design based on a mixed research approach. A sample size of 85 respondents was chosen from a target population of 550, which included community members, ward executive officers, health officers, land councils, and land officers. The study used both primary and secondary data. The study revealed that the majority of respondents (74%) were aware of good governance practices within the local government authorities. The common good governance practices adhered to at Kibaha Town Council were transparency and accountability, rule of law, equity, participation, responsiveness, effectiveness, and efficiency. On the other hand, the study found that good governance contributed to the quality of public service delivery by enhancing service accessibility, citizen satisfaction, service affordability, and service reliability. The survey also revealed that Kibaha Town Council's good governance procedures are still hindered by issues like bureaucracy, corruption, subpar management, outdated technology, and a lack of funding. In conclusion, the community understands good governance principles and their importance for improving public service delivery; however, there are issues that hinder effective governance, leading to poor service delivery. Additionally, the report suggests that Kibaha Town Council management make sure that every member of the community is aware of the fundamentals of good governance and upholds them in all of their daily endeavors. The research also advises Kibaha Town Council to focus on staff and human resource development initiatives with suitable training packages to improve awareness of good governance.

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