Regulation of Consumer Protection in the Digital Economy in Tanzania.

Soka, Deodatus P. (2024) Regulation of Consumer Protection in the Digital Economy in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The dissertation investigates the regulation of consumer protection in the digital economy in Tanzania. It examines the conceptual and theoretical framework of ex commerce in Tanzania, including the formation of contracts and the key challenges consumers face, such as security, privacy, jurisdiction, and dispute resolution. The study employs a doctrinal legal research approach, analyzing existing consumer protection laws, regulations, and international instruments. It includes comparative legal research to draw lessons from jurisdictions like Kenya and South Africa, as well as an evaluation of best practices from international frameworks such as the United Nations Guidelines on Consumer Protection. It analyzes the legal challenges facing the consumer protection framework in Tanzania and provides recommendations based on international best practices. The dissertation also explores the experiences of consumer protection regulation in other jurisdictions, such as Kenya and South Africa, to draw lessons for Tanzania. Additionally, it examines the legal and regulatory framework governing the digital economy in Tanzania, including relevant legislation and the role of regulatory authorities. The results of this study may provide valuable insights for educational leaders, policymakers, and researchers seeking to improve the gravity of e-commerce consumer protection. The study concludes with a summary of key findings and provides recommendations to strengthen the regulation of consumer protection in the digital economy in Tanzania, including the need for comprehensive legislation, enhanced consumer awareness, effective dispute resolution mechanisms, and improved coordination among regulatory bodies.

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