A Framework for E-payment and Fines Notification for Traffic Offences: A Case Study of Tanzania Traffic Police.

Ketto, Waziri Alli (2025) A Framework for E-payment and Fines Notification for Traffic Offences: A Case Study of Tanzania Traffic Police. Masters thesis, The Open University of Tanzania.

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Abstract

This study explores the current state of the e-payment system used by the Tanzania Traffic Police and proposes a comprehensive framework to enhance its effectiveness, transparency, and user experience. The study adopted a mixed-methods research approach, combining both qualitative and quantitative methods to provide a comprehensive understanding of the current challenges and opportunities in implementing an e-payment and fines notification framework for traffic offences in Tanzania, with a specific focus on the Tanzania Traffic Police. Data were gathered from key stakeholders including motorists, traffic police officers, and officials from the TRA across major regions with high traffic activity namely Dar es Salaam, Arusha, Dodoma, Mbeya, and Mwanza. The findings revealed several limitations in the existing e-payment infrastructure, such as poor system interoperability, inadequate real-time feedback, technical inefficiencies, and a lack of user-centered design. These issues have contributed to reduced compliance, operational delays, and limited trust in the system. To address these challenges, the research developed a robust e-payment framework featuring an Application Programming Interface (API) integrated with mobile and web-based platforms. The proposed model ensures real-time notifications of fine issuance and payment confirmation, secure and centralized data storage, automated reporting features, and an intuitive interface tailored to both urban and rural users. The prototype was validated through user testing and expert review, demonstrating substantial improvements in reliability, usability, and administrative control. This study provides not only a technically sound and user-responsive solution but also valuable insights for policymakers, ICT professionals, and law enforcement agencies seeking to modernize traffic enforcement mechanisms. Keywords: E-payment system, Traffic fines, Digital transformation, User Centered Design, System integration.

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