Evaluating the Strategies Employed by School Management Teams in Managing Conflicts among Teachers in Public Secondary Schools in Bunda Town Council.

Robert, Charles (2025) Evaluating the Strategies Employed by School Management Teams in Managing Conflicts among Teachers in Public Secondary Schools in Bunda Town Council. Masters thesis, The Open University of Tanzania.

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Abstract

This study evaluated the strategies employed by School Management Teams (SMTs) in managing conflicts among teachers in public secondary schools in Bunda Town Council. The study adopted a qualitative approach and a case study design. It was guided by three research objectives: (i) to identify the common causes of conflicts among teachers in public secondary schools, (ii) to assess the strategies employed by SMTs in resolving conflicts among teachers, and (iii) to examine the challenges faced by SMTs in managing such conflicts. Data were collected through semi structured interviews and focus group discussions. Content analysis was used to analyse the qualitative data. 49 participants were involved in the study, including 35 teachers, 1 TSC officer, 1 TSEO, and 12 SMT members. The researcher ensured the study's trustworthiness by addressing credibility, transferability, confirm-ability, and dependability. The findings revealed that unequal workload distribution, favoritism, unfair treatment and personality differences were the main causes of conflict. Additionally, open communication, conflict mediation and arbitration, professional development workshops, and collaboration were identified as the main strategies used by SMTs. The study recommended that the Ministry of Education, Science and Technology, along with local government authorities, develop clear, written guidelines for teaching allocation and administrative and extracurricular responsibilities to help reduce conflicts among teachers. Key Words: Strategies, School Management Team, and Conflicts.

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