Effect of Business Process Re Engineering on Organizational Performance at Medical Store Department in Tanzania.

Elimwanga, Abyudi (2025) Effect of Business Process Re Engineering on Organizational Performance at Medical Store Department in Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The study determined the effect of business process re-engineering on organizational operational performance at medical store department in Tanzania. Four objectives guided this study; to determine the relationship effect of cost effectiveness, supply chain performance, resource utilization and operational flexibility and organizational operational performance at medical store department. The Theory of Constraints was used to guide this study. positivist philosophy, quantitative approach and explanatory research design were employed. A sample of 87 respondents were drawn from a population of 121 using stratified random sampling technique. Data collection tool of structured questionnaire was used while descriptive statistics and multiple regression analysis were used as data analysis instruments. The findings revealed that all four independent variables cost effectiveness, supply chain performance, resource utilization and operational flexibility were positive and statistically significant related to MSD organizational operational performance. Hence the study conclude that business process re-engineering significantly enhances organizational operational performance at the Medical Store Department in Tanzania. Basing on the findings it is recommended that the organization adopt strategic cost management practices, Also, MSD to adopt advanced supply chain technologies, Moreover, MSD implement strategic planning and allocation of financial, human, and material resources. Lastly, MSD to adopt adaptive supply chain strategies, such as real-time inventory tracking and demand forecasting. Keywords: Business Process Re E Engineering, cost effectiveness, supply chain performance, and operational flexibility organizational performance

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